Privacy Policy - Mako Contractors

This policy is effective as of 11 March 2025.

Mako Contractors (“Mako Contractors,” “we,” “us,” or “our”) provides landscaping, fence, and excavation services in and around Freeport, Florida. Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we handle SMS/text message opt-ins, and your choices regarding that information.

By using our website, contacting us, or opting in to receive SMS/text messages from us, you agree to the practices described in this Policy.

Personal Information We Collect

We only collect personal information that we need to provide our services and communicate with you. This may include:

- Contact information – Name, phone number, email address, mailing or project address.

- Project details – Service needs, property details, photos you share, notes about your project, and related information you provide.

- Communication preferences – Whether you wish to be contacted by phone, email, SMS/text message, and your opt-in/opt-out choices.

- Website usage information – IP address, browser type, device information, pages visited, and cookies (see Cookie Policy below).

- Payment information – If you pay us, your payment may be processed by a third-party payment processor. We do not store full credit card numbers on our servers.

We collect this information when you:

- Submit a contact or quote form on our website

- Call, text, or email us directly

- Opt in to receive SMS/text messages

- Request a service, estimate, or appointment

- Use or interact with our website

How We Use Your Information

We use the personal information we collect to:

- Respond to your inquiries and quote requests

- Schedule and manage estimates, appointments, and jobs

- Provide, maintain, and improve our services

- Send service-related communications, such as appointment reminders, project updates, and follow-ups

- Send marketing or promotional messages only if you have opted in to receive them

- Improve our website and customer experience

-Maintain security and prevent fraud

- Comply with legal obligations

We only retain personal information for as long as necessary to provide the requested services, comply with law, or for legitimate business purposes.

SMS/Text Messaging & Opt-In Data

We may use SMS/text messages to communicate with you, including:

- Confirming appointments or estimates

- Providing job or service updates

- Sending follow-ups or requests for feedback

- Sending occasional promotions only if you have opted in

How you opt in

You may opt in to receive SMS/text messages from us by:

- Checking a box or providing consent on a form on our website

- Requesting SMS/text updates during a call or in writing

- Texting a keyword or number we provide that clearly indicates consent

By opting in, you agree to receive text messages from Mako Contractors at the phone number you provided. Message frequency may vary. Message and data rates may apply. Consent to receive SMS/text messages is not a condition of purchasing any goods or services.

How we use SMS opt-in information

If you opt in, we use your phone number and consent information to:

- Send you the specific SMS/text updates you requested

- Keep a record of your opt-in and opt-out status

- Ensure we respect your communication preferences

How to opt out

You can opt out of SMS/text messages at any time by:

- Replying “STOP” to any text message we send, or

- Contacting us directly and asking to be removed from SMS communications

After you opt out, we may still contact you by phone or email for necessary service-related matters, but we will no longer send you marketing or routine SMS messages.

Sharing of SMS opt-in information

We do not sell, rent, or share your SMS/text opt-in data, phone number, or consent information with third parties or affiliates for their own marketing or other independent purposes.

We may only disclose information if required to do so by law, legal process, or to protect our rights, property, or safety.

Sharing of Personal Information

We respect your privacy and limit how your information is shared.

- We do not sell your personal information.

- We do not share your SMS opt-in information with third parties or affiliates for their own use.

- We do not publicly disclose personally identifying information, except when required to by law.

We may use service providers (for example, website hosting or communication tools) to operate our business, but they are not permitted to use your information for their own marketing and must protect it according to applicable law and reasonable security practices.

Data Security

We protect the information we collect using commercially reasonable physical, technical, and administrative safeguards to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

External Links

Our website may contain links to external sites that are not operated by us. We have no control over the content or privacy practices of those sites and cannot accept responsibility for their policies. We encourage you to review the privacy policy of any third-party site you visit.

Your Choices

You may:

- Refuse to provide certain personal information, understanding this may limit our ability to provide some services

- Opt out of SMS/text communications as described above

- Contact us to ask questions about your data or our practices

Your continued use of our website and services will be regarded as acceptance of this Policy.

Cookie Policy

This Cookie Policy (“Policy”) describes what cookies are and how we use them on our website and any of its products or services (collectively, the “Website” or “Services”).

What are cookies?

Cookies are small text files stored on your device when websites are loaded in a browser. They help remember you and your preferences for single or repeat visits.

- Session cookies expire when you close your browser.

- Persistent cookies remain until they expire or are deleted.

Cookies may be set by our Website (“first-party cookies”) or by third parties that provide content, analytics, or other features (“third-party cookies”).

Types of cookies we use

Necessary cookies
These allow you to navigate the Website and use its features, such as accessing secure areas or submitting forms.

Functionality cookies
These remember your preferences (such as language or region) to provide a more customized experience.

Analytical cookies
These help us understand how visitors use the Website by collecting aggregated data. These cookies do not contain personal information such as your name or email address and are used only to improve the Website and Services.

Social media cookies
Third-party social media cookies (for example, from platforms like Facebook) may track users who visit our Website, use our Services, or share content. Any data collected via these cookies is subject to both our Policy and the social networks’ own privacy policies. We do not use these cookies to collect or share personally identifiable information from you for independent third-party marketing.

Your cookie options

You can manage or delete cookies in your browser settings. If you disable cookies, some parts of the Website may not function properly. To learn more about cookies and how to manage them, you can visit informational sites about internet cookies.

Changes to this Policy

We may update this Privacy Policy and Cookie Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. Your continued use of the Website or Services after changes are posted means you accept the updated Policy.

Contacting Us

If you have any questions about this Privacy Policy, our SMS/text messaging practices, or how we handle user data and personal information, please contact us:

Mako Contractors
Freeport, Florida
(850) 786-2457

[email protected]