Privacy Policy - Mako Contractors

This policy is effective as of February 8, 2026.

Mako Contractors ("Mako Contractors," "we," "us," or "our") provides landscaping, lawn care, landscape design, fencing, and excavation services in and around Freeport, Florida. Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your choices regarding that information.

By using our website, contacting us, or opting in to receive communications from us, you agree to the practices described in this Policy.

Personal Information We Collect

We collect only the personal information necessary to provide our services and communicate with you effectively. This includes:

Contact Information

Name

Phone number

Email address

Mailing address or project site address

Project Information

Service requests and needs (lawn care, landscaping, fencing, excavation)

Property details and dimensions

Photos you share of your property or project

Project notes and specifications

Appointment and scheduling preferences

Communication Preferences

Your preferred contact method (phone, email, SMS/text)

Your opt-in and opt-out choices for marketing communications

SMS/text message consent status

Website Usage Information

IP address

Browser type and version

Device information

Pages visited on our website

Cookies and similar tracking technologies (see Cookie Policy below)

Payment Information

Payment details processed through secure third-party payment processors

We do not store complete credit card numbers on our servers

How We Collect This Information

We collect personal information when you:

Fill out a contact form, quote request, or estimate form on our website

Call, text, or email us directly

Opt in to receive SMS/text messages from us

Request a service, consultation, or appointment

Make a payment for services

Browse or interact with our website

How We Use Your Information

We use the personal information we collect for the following purposes:

Service Delivery

- Respond to your inquiries, questions, and quote requests

- Schedule and coordinate estimates, consultations, and appointments

- Provide landscaping, lawn care, fencing, and excavation services

- Send service-related communications, including appointment confirmations and reminders

- Provide project updates, completion notifications, and follow-up communications

Business Operations

- Process payments and manage billing

- Maintain records of services provided

- Improve our services and customer experience

- Maintain website functionality and security

- Prevent fraud and unauthorized access

Marketing Communications (With Your Consent)

- Send promotional messages, special offers, and seasonal service reminders

- Share information about new services or service areas

- Request feedback or reviews

Legal Compliance

- Comply with applicable laws and regulations

- Respond to legal requests or prevent illegal activity

- Protect our rights, property, and safety, and that of our customers

We retain personal information only as long as necessary to fulfill these purposes, comply with legal obligations, or resolve disputes.

SMS/Text Messaging Program

What You Should Know About Our Text Messages

Mako Contractors may use SMS/text messaging to communicate with you about:

- Appointment confirmations and reminders

- Estimate scheduling

- Job status updates and arrival notifications

- Service completion notifications

- Follow-up messages and satisfaction surveys

* Promotional messages and special offers (only if you have opted in)

Message Frequency: Message frequency varies depending on your service needs and communication preferences. You may receive approximately 2-10 messages per month.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan.

Important: Consent to receive SMS/text messages is not required as a condition of purchasing any goods or services from Mako Contractors. You may always choose to communicate with us by phone or email instead.

How to Opt In to Text Messages

You can opt in to receive SMS/text messages from us by:

1. Website Forms: Checking the SMS opt-in box when submitting a contact or quote request form

2. Verbal Consent: Requesting text message updates during a phone call with our team

3. Text Keyword: Texting a specific keyword or shortcode we provide (consent instructions will be clearly stated)

4. Written Request: Emailing us at [email protected] to request SMS updates

By opting in, you consent to receive text messages from Mako Contractors at the phone number you provide. You certify that you are the account holder or have authorization to opt in for the phone number provided.

How We Use Your SMS Opt-In Information

When you opt in to receive text messages, we use your phone number and consent information to:

- Send you the specific SMS/text communications you requested

- Maintain an accurate record of your opt-in date, time, and method

- Track your opt-out status to honor your preferences

- Ensure we only send messages you have consented to receive

How to Opt Out of Text Messages

You can opt out of SMS/text messages at any time using either method:

1. Text "STOP": Reply with the word "STOP" to any text message from us. You will receive a confirmation that you have been unsubscribed.

2. Contact Us Directly: Call us at (850) 786-2457 or email [email protected] and request to be removed from SMS communications.

After you opt out, we will no longer send you marketing or routine text messages. However, we may still contact you by phone or email for essential service-related matters (such as urgent scheduling changes or safety notifications related to active projects).

You can opt back in at any time by following the opt-in procedures listed above.

Help and Support

For help with text messages, text "HELP" to any message from us, or contact us at:

* Phone: (850) 786-2457

* Email: [email protected]

Sharing of Personal Information

We Do Not Sell Your Personal Information

Mako Contractors does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

SMS Opt-In Information Is Not Shared

No mobile opt-in or text message consent will be shared with third parties or affiliates for their marketing or other purposes. Your phone number, opt-in consent, and text messaging preferences are used exclusively by Mako Contractors to communicate with you as described in this Policy.

Limited Sharing for Service Delivery

We may share personal information with trusted service providers who help us operate our business, including:

- Website hosting and maintenance providers

- SMS/text messaging platform providers

- Payment processors

- Scheduling and customer management software providers

- Email marketing platforms (if you opt in to email communications)

These service providers are contractually required to:

- Use your information only to provide services to us

- Protect your information with appropriate security measures

- Not use your information for their own marketing purposes

Legal Requirements

We may disclose personal information when required by law, legal process, or to:

- Comply with valid legal requests (such as subpoenas or court orders)

- Protect and defend our legal rights and property

- Prevent fraud or illegal activity

- Protect the safety of our customers, employees, or the public

We do not publicly disclose personally identifying information except when required by law.

Data Security

We take the security of your personal information seriously. We implement commercially reasonable physical, technical, and administrative safeguards to protect your information from:

- Unauthorized access or disclosure

- Loss, theft, or destruction

- Misuse or alteration

Our security measures include:

- Secure website connections (SSL/TLS encryption)

- Restricted access to personal information on a need-to-know basis

- Regular security assessments and updates

- Secure data storage and transmission practices

Important Limitation: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Your Privacy Rights and Choices

You have the following rights regarding your personal information:

Right to Access and Update

- Request information about what personal data we hold about you

- Request corrections to inaccurate or incomplete information

Right to Limit Communications

- Opt out of marketing emails by clicking "unsubscribe" in any marketing email

- Opt out of SMS/text messages as described in Section 3

- Request to be removed from our general marketing contact list

Right to Limit Information Collection

- Decline to provide certain personal information (understanding this may limit our ability to provide some services)

- Disable cookies in your browser settings (see Cookie Policy below)

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Phone: (850) 786-2457

Email: [email protected]

Mail: Mako Contractors, 103 This way, Freeport, Florida

We will respond to your request within a reasonable timeframe.

External Links

Our website may contain links to third-party websites, such as:

Social media platforms

Supplier or partner websites

Review platforms

Industry resources

We have no control over the content, privacy practices, or policies of external sites. This Privacy Policy applies only to information collected by Mako Contractors. We encourage you to review the privacy policies of any third-party websites you visit.

Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit websites. They help websites remember your preferences and improve your browsing experience.

* Session cookies are temporary and expire when you close your browser

* Persistent cookies remain on your device until they expire or you delete them

Cookies can be set by our website (first-party cookies) or by third parties that provide features on our site (third-party cookies).

Types of Cookies We Use

Necessary Cookies (Always Active)

These cookies are essential for our website to function properly. They enable core features such as:

- Navigation between pages

- Accessing secure areas of the website

- Submitting contact and quote forms

- Remembering items in forms

Functionality Cookies

These cookies remember your preferences to provide a more personalized experience, such as:

- Language preferences

- Region or location settings

- Previously entered form information

Analytical Cookies

These cookies help us understand how visitors use our website by collecting anonymous, aggregated data about:

- Pages visited

- Time spent on pages

- Navigation patterns

- Traffic sources

These cookies do not collect personally identifiable information (such as your name or email address) and are used solely to improve our website and services.

Social Media Cookies

If our website includes social media features (such as Facebook "Like" buttons or share buttons), these platforms may set cookies to track your activity. Any data collected through social media cookies is subject to both our Privacy Policy and the privacy policies of those social networks.

We do not use social media cookies to collect or share your personally identifiable information for third-party marketing purposes.

Managing Cookies

You can control and manage cookies through your browser settings. Options include:

- Blocking all cookies

- Accepting only first-party cookies

- Deleting cookies after each browsing session

- Receiving notifications when cookies are set

Please Note: If you disable or block cookies, some features of our website may not function properly, and your user experience may be limited.

For more information about cookies and how to manage them, visit your browser's help section or informational websites about internet cookies.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in:

- Our business practices

- Legal or regulatory requirements

- Available technologies or security practices

- The services we offer

When we make changes, we will:

- Update the "Effective Date" at the top of this page

- Post the revised Privacy Policy on our website

- Notify you of significant changes if required by applicable law

Your continued use of our website, services, or communications after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, our SMS/text messaging practices, or how we handle user data and personal information, please contact us:

Mako Contractors
103 This Way, Freeport, Florida
(850) 786-2457

[email protected]